Right of withdrawal and returns policy

30-Day “Satisfaction Guaranteed or Your Money Back” Guarantee At Gulufun, we want you to enjoy a relaxing and creative experience. If you are not completely satisfied with your purchase, we are here to help. You have 30 days after receiving your order to request a return.

1. Return Conditions

For your return to be accepted, the item must meet the following conditions:

  • Condition: The set must not have been started (no glued diamonds, protective film intact).

  • Packaging: The item must be in its original packaging with all accessories (pen, wax, diamonds).

  • Proof of Purchase: Please provide your order number or confirmation email.

  • Return Shipping Costs: You are responsible for the shipping costs for the return. We will cover the costs only if the product has a verified manufacturing defect or arrived damaged.

2. Non-Refundable Items (Exceptions)

  • ❌ Personalized Sets: Canvases created from your personal photos are unique items and cannot be resold (except in the case of manufacturing defects).

  • ❌ Started Sets: Any set from which the film has been removed or that has been partially worked on.

  • ❌ Orders in Transit: An order cannot be canceled while it is being delivered. Please wait until you receive it to initiate a return.

  • ❌ Gift cards.

3. Return Process

Do not return the item directly to the manufacturer without contacting us first.

  1. Send an email to: info@gulufun.com.

  2. We will provide you with the nearest return address.

  3. Recommendation: Use a shipping service with tracking, as we cannot guarantee receipt of the returned package.

4. Refunds

After receiving and inspecting your return:

  • You will receive a confirmation email.

  • If approved, the refund will automatically be credited to your original payment method (processing time: approximately 5 to 10 business days).

5. Defective or Damaged Item?

If you receive a defective product (damaged canvas, missing diamonds), please do not return it. Simply email us a photo of the defect. We will immediately send you:

  • Either a new set free of charge.

  • Or the missing diamonds.